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  #1  
Old May 11th, 2021, 10:57 PM
justacruzr2 justacruzr2 is offline
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Posts: 40
Computer Not Found

I'm having a problem with Norton System Doctor working on Win XP Pro.
At first it would not work at all and would "hang" the computer whenever I
started Norton System Doctor. A little experimenting resulted in NSD
working (sort of) as long as I disabled the RAID controller card (some sort
of conflict?). However it still will not allow me to customize the
performance data sensors. It gives me a "Computer Not Found" message.
Have uninstalled and re-installed it 6 times but no change. This is a multi
boot computer (eMachines 633ids) and NSD works fine when I'm in Win ME
and Win 98SE. It also works fine on my other computer (HP Media Center). Both the emachines XP Pro and the HP Media Center XP Pro were
done from the exact same CD. Have messed with this problem for some
time and am at a loss trying to solve it. Any ideas?
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  #2  
Old May 12th, 2021, 04:56 PM
lufbra lufbra is offline
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O/S: Windows 10 Home
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I'm sure someone will post here with help, but is there any reason why you can't contact Norton, asking for help from them?
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  #3  
Old May 12th, 2021, 11:37 PM
justacruzr2 justacruzr2 is offline
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Quote:
Originally Posted by lufbra View Post
I'm sure someone will post here with help, but is there any reason why you can't contact Norton, asking for help from them?
Well this is NU2002. I don't think they're going to help at this point. Here is a copy of the log report from NSD. Apparently it's some kind of access violation.

================================================== ===============
Sun Mar 28 18:53:14 2021
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 77C47742 01:00036742 C:\WINDOWS\system32\MSVCRT.dll
Registers:
EAX:50485C5C
EBX:0012D554
ECX:00000004
EDX:003FF028
ESI:0012E340
EDI:FFFFFF37
CS:EIP:001B:77C47742
SS:ESP:0023:0012D494 EBP:0012D4C4
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010246
Call stack:
Address Frame Logical addr Module
77C47742 0012D4C4 0001:00036742 C:\WINDOWS\system32\MSVCRT.dll
0142793F 0012D4D0 0001:0004693F C:\Program Files\Norton Utilities\sensor32.dll
73E3D946 0012D564 0001:0006C946 C:\WINDOWS\system32\MFC42.DLL
73DD1B9B 0012D584 0001:00000B9B C:\WINDOWS\system32\MFC42.DLL
73DD1B05 0012D5E4 0001:00000B05 C:\WINDOWS\system32\MFC42.DLL
73DD1A58 0012D604 0001:00000A58 C:\WINDOWS\system32\MFC42.DLL
0144E563 0012D630 0001:0006D563 C:\Program Files\Norton Utilities\sensor32.dll
77D48709 0012D65C 0001:00007709 C:\WINDOWS\system32\USER32.dll
77D487EB 0012D6C4 0001:000077EB C:\WINDOWS\system32\USER32.dll
77D4C00E 0012D6F4 0001:0000B00E C:\WINDOWS\system32\USER32.dll
77D4E366 0012D714 0001:0000D366 C:\WINDOWS\system32\USER32.dll
0144B31C 0012D740 0001:0006A31C C:\Program Files\Norton Utilities\sensor32.dll
0144B057 0012D79C 0001:0006A057 C:\Program Files\Norton Utilities\sensor32.dll
0144AEFB 0012D808 0001:00069EFB C:\Program Files\Norton Utilities\sensor32.dll
77D48709 0012D834 0001:00007709 C:\WINDOWS\system32\USER32.dll
77D487EB 0012D89C 0001:000077EB C:\WINDOWS\system32\USER32.dll
77D4B368 0012D8F0 0001:0000A368 C:\WINDOWS\system32\USER32.dll
77D4B3B4 0012D918 0001:0000A3B4 C:\WINDOWS\system32\USER32.dll
7C90EAE3 0012D978 0001:0000DAE3 C:\WINDOWS\system32\ntdll.dll
77D4B7AB 0012D998 0001:0000A7AB C:\WINDOWS\system32\USER32.dll
773EAAA3 0012DA30 0001:00019AA3 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
773EB0EB 0012DA6C 0001:0001A0EB C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
773D8856 0012DA98 0001:00007856 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
773DBCC2 0012DB40 0001:0000ACC2 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
773DC1E3 0012DB5C 0001:0000B1E3 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
773DC6F8 0012DBD4 0001:0000B6F8 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
77D48709 0012DC00 0001:00007709 C:\WINDOWS\system32\USER32.dll
77D54CA6 0012DC6C 0001:00013CA6 C:\WINDOWS\system32\USER32.dll
77D54AF2 0012DCB4 0001:00013AF2 C:\WINDOWS\system32\USER32.dll
77D575BF 0012DCD0 0001:000165BF C:\WINDOWS\system32\USER32.dll
77D48709 0012DCFC 0001:00007709 C:\WINDOWS\system32\USER32.dll
77D487EB 0012DD64 0001:000077EB C:\WINDOWS\system32\USER32.dll
77D4C00E 0012DD94 0001:0000B00E C:\WINDOWS\system32\USER32.dll
77D4E366 0012DDB4 0001:0000D366 C:\WINDOWS\system32\USER32.dll
73DD216B 0012DDD4 0001:0000116B C:\WINDOWS\system32\MFC42.DLL
73DD1BB2 0012DDF0 0001:00000BB2 C:\WINDOWS\system32\MFC42.DLL
73DD1B05 0012DE50 0001:00000B05 C:\WINDOWS\system32\MFC42.DLL
73DD1A58 0012DE70 0001:00000A58 C:\WINDOWS\system32\MFC42.DLL
0144E563 0012DE9C 0001:0006D563 C:\Program Files\Norton Utilities\sensor32.dll
77D48709 0012DEC8 0001:00007709 C:\WINDOWS\system32\USER32.dll
77D487EB 0012DF30 0001:000077EB C:\WINDOWS\system32\USER32.dll
77D4C00E 0012DF60 0001:0000B00E C:\WINDOWS\system32\USER32.dll
77D4E366 0012DF80 0001:0000D366 C:\WINDOWS\system32\USER32.dll
0144B31C 0012DFAC 0001:0006A31C C:\Program Files\Norton Utilities\sensor32.dll
0144B057 0012E008 0001:0006A057 C:\Program Files\Norton Utilities\sensor32.dll
0144AEFB 0012E074 0001:00069EFB C:\Program Files\Norton Utilities\sensor32.dll
77D48709 0012E0A0 0001:00007709 C:\WINDOWS\system32\USER32.dll
77D487EB 0012E108 0001:000077EB C:\WINDOWS\system32\USER32.dll
77D4B368 0012E15C 0001:0000A368 C:\WINDOWS\system32\USER32.dll
77D4B3B4 0012E184 0001:0000A3B4 C:\WINDOWS\system32\USER32.dll
7C90EAE3 0012E1E4 0001:0000DAE3 C:\WINDOWS\system32\ntdll.dll
77D4B7AB 0012E204 0001:0000A7AB C:\WINDOWS\system32\USER32.dll
77D56C26 0012E234 0001:00015C26 C:\WINDOWS\system32\USER32.dll
77D65CE2 0012E254 0001:00024CE2 C:\WINDOWS\system32\USER32.dll
73DE6795 0012E2C4 0001:00015795 C:\WINDOWS\system32\MFC42.DLL
73DD1248 0148389C 0001:00000248 C:\WINDOWS\system32\MFC42.DLL
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  #4  
Old May 13th, 2021, 08:17 AM
The Dude The Dude is offline
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Posts: 5,724
Well if they are any good of a company I dont see why they wouldnt help,you still have thier product!!

Good luck buddy
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  #5  
Old May 13th, 2021, 06:57 PM
justacruzr2 justacruzr2 is offline
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Join Date: Mar 2014
Posts: 40
Quote:
Originally Posted by The Dude View Post
Well if they are any good of a company I dont see why they wouldnt help,you still have thier product!!

Good luck buddy
Suppose it wouldn't hurt to try. Thanks. In some ways it looks like a problem with SxS. That's where all the different versions of MSVC and ATL files are.
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  #6  
Old May 19th, 2021, 07:45 PM
Ned Seagoon Ned Seagoon is offline
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O/S: Windows 10 Home
Location: Sunshine Coast, Australia
Age: 78
Posts: 3,252
A long shot, but I suspect you may have bad RAM on the computer. My approach would be to try substituting some other RAM and observing if the error goes away.
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  #7  
Old May 20th, 2021, 03:36 PM
lufbra lufbra is offline
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O/S: Windows 10 Home
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Quote:
Originally Posted by justacruzr2 View Post
Suppose it wouldn't hurt to try. Thanks. In some ways it looks like a problem with SxS. That's where all the different versions of MSVC and ATL files are.
A Google search found several Norton System Doctor Forums, maybe it'd be worth looking through them to see if anyone else has had such problems. But I would still give contacting Norton a try, as you say, it wouldn't hurt to give them a try.
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  #8  
Old May 20th, 2021, 04:59 PM
The Dude The Dude is offline
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Posts: 5,724
I would think they WOULD HELP if they arent just out for money..... (Wanting someone to get a new copy for cost)
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