Can't find the college wifi

[Total Noob]

My son uses a Dell Gaming Laptop. He took it too school so I don't have the model number in front of me. Win10.

Long and short, he complained he could not find his college's wifi network on the computer even after multiple scans, so he could not use it, which is an imperative given the option of using a hotspot from his phone is problematic as cell reception is lousy in the dorm but there are plenty of routers in all the buildings.

I had no trouble locating our home wifi networks and the neighbors networks when he brought it home, and it worked great when logged into our home networks. I had no trouble finding the college wifi on my phone. I simply can't think of a reason why his computer can't find the college's wifi.

Is there some setting he might have jiggered that blocks him from finding the college wifi? Maybe a "forget network" command that he gave that can be reversed?

PS. I'm going over there tomorrow hoping to sort it out. so if anyone knows anything, I'd appreciate an expedited discourse. TY.

[Ned Seagoon]

If he's at college he should ask the IT officer there for assistance, that's what they are employed for.

[Total Noob]

Originally Posted by Ned Seagoon

If he's at college he should ask the IT officer there for assistance, that's what they are employed for.

Thanks for a great tip. When I went to college, nobody helped with anything (except free condoms over massive protests) and it never occurred to me that things would be 180 degrees different now as it turned out when I called IT.

Yeah, the 1800's were a lot different.

[renegade600]

if you know the ssid you can try manually connecting

[Lewis-H]

Have you connected to this WiFi in the past? I know some schools have MAC whitelisting, and while this probably isn’t the case, I figured I had to lob it out there.

So if you have connected to it in the past, can you remove the profile?

Click the Network icon on the lower right corner of your screen.
Click Network settings.
Click Manage Wi-Fi settings.
Under Manage known networks, click the network you want to delete.
Click Forget. The wireless network profile is deleted.

Try this, then try to reconnect to the wireless.

Let me know what happens!