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Malware Removal Discussion about Trojans, viruses, hoaxes, firewalls, spyware, and general Security issues. If you suspect your PC is infected with a virus, trojan or spyware app please include any supporting documentation or logs

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Old January 7th, 2010, 07:39 AM
punkydiamond punkydiamond is offline
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Join Date: Jan 2010
Posts: 1
punkydiamond - moved by schrauber

help me to this problem

c.exe has stopped working
problem details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: c.exe
Application Version:
Application Timestamp: 4b38c5a4
Fault Module Name: mshtml.dll_unloaded
Fault Module Version:
Fault Module Timestamp: 4b078a9b
Exception Code: c0000005
Exception Offset: 69cd07ed
OS Version: 6.0.6002.
Locale ID: 3081
Additional Information 1: b2be
Additional Information 2: 82109204b3973566ace818217390e302
Additional Information 3: b049
Additional Information 4: 993c9f85578dace82658e5c4c60e4807

i will waiting for your help..thanks!
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Old January 8th, 2010, 06:43 PM
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schrauber schrauber is offline
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Join Date: Apr 2009
O/S: Windows 7 64-bit
Location: Germany
Age: 42
Posts: 5,017
Hello, punkydiamond
Welcome to the CyberTechHelp Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.

  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Under the Custom Scan box paste this in
    %systemroot%\*. /mp /s
  5. Push the Quick Scan button.
  6. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized
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