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Windows 10 Problem solving for the Windows 10 Operating System.

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Old August 16th, 2022, 04:59 AM
kuzzz's Avatar
kuzzz kuzzz is offline
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Join Date: May 2003
O/S: Windows 7 64-bit
Location: california
Posts: 1,671
No Power

I do the maintenance on my moms pc. it's win 10. She just recently switched to Spectrum for her internet. I had Norton doing a virus scan and everything was fine. I went back in to check on it's progress and the screen was black and I looked at the tower and it was off. The Spectrum router was off also. I called Spectrum and they said there was a problem and they were working on it and ask if I would like them to call me when it was up and I said yes. They called me and said it was up and running. I went in and the lights were back on the router but when I tried to boot up the pc I got nothing. I checked all the wires and the router and the computer are plugged into the same surge protector so I don't think that was the problem. I switched out power plug still nothing. It was running just fine earlier. I called Spectrum and they said if the router was up and running then it was just a coincidence that it stopped working at the same time and there was nothing they could do.
What else can I check to try and get power back?
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Old August 17th, 2022, 11:37 PM
Murf's Avatar
Murf Murf is offline
Join Date: Oct 2001
O/S: Windows XP Pro
Posts: 17,430
1. Make sure the on/off switch on the power supply is ON (-)
2. Plug the into its own electrical outlet
3. Remove the power cable from the tower, then plug back in
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Old August 17th, 2022, 11:56 PM
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The Dude The Dude is offline
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Join Date: Mar 2005
Posts: 6,426
Yes I have had to do #3 alot myself!!

The connector doesnt fit tightly and often becomes loose.....

And yes make sure your switch in the back didnt goto the OFF position

Good luck my friend kuzzz,I do hope things are ok!!
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