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  #1  
Old June 20th, 2024, 12:55 AM
sprite sprite is offline
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Join Date: Jun 2024
O/S: Windows 10 Home
Location: Bay Area, SF
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WD My Passport Ultra portable external problem

Hello all.
I need your help with WD Passport Ultra external drive USB showing up as a CD drive in This PC. I cant open it I got error saying:

"E:\ is not accessible. The request could not be performed because of an I/O device error"


Here are screenshot pics

Disk Management:
https://ibb.co/L1r5cWk

https://ibb.co/JCXT8kL

https://ibb.co/K0chz1w


Any suggestions would be greatly appreciated

Thanks

Last edited by sprite; June 20th, 2024 at 12:58 AM.
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  #2  
Old June 20th, 2024, 04:33 PM
renegade600's Avatar
renegade600 renegade600 is offline
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Join Date: Sep 2003
O/S: Linux
Location: Osceola, Ar
Posts: 26,684
are you able to try it on another computer to see if it shows the same? anyway, check out the following and see if any of the fixes will help. If not, the only other possible option I can think of is to reformat the drive.

https://techviral.net/request-could-...an-i-o-device/
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  #3  
Old June 24th, 2024, 10:21 AM
Skydevil Skydevil is offline
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Join Date: May 2011
Posts: 140
The "I/O device error" usually indicates some sort of communication problem between the drive and your computer. Check connections. Update drivers. In Disk Management, right-click on the drive and choose "Change drive letter and paths." Assign a new drive letter to see if that resolves the issue. If none of the above work and you have important data on the drive, consider using data recovery software.
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