Photos opening and closing

CKiss · #1 July 28th, 2023, 04:56 PM

Hello...

I have a client who uses the Photos program on his Windows 10 computer. When he opens Photos it displays a blank black screen and then closes. It is only open for a few seconds.

Does anyone have any idea how to fix this without changing the whole computer?

**Murf** · #2 July 28th, 2023, 05:24 PM

On your keyboard, press the Windows logo key and type apps, then click on Apps & features.

Scroll down the app list and locate Microsoft Photos, then click on Microsoft Photos and click Advanced options.

Scroll down and click on the Repair button under the Reset section.

If not then go back to the last page and hit RESET.

CKiss · #3 July 28th, 2023, 05:38 PM

Hi Murf,

Apologies, I should have given more details.

I have Googled the problem a tried a number of fixes without success, including Reset and Repair. Any other ideas?

**Murf** · #4 July 29th, 2023, 02:24 AM

Did you try uninstall completely then reinstall?

CKiss · #5 July 29th, 2023, 09:46 AM

Yes, the uninstall button doesn't work.

CKiss · #6 July 30th, 2023, 02:17 PM

Hi Murf,

I'm glad to say that the problem is now resolved. After a few nights of failed fixes, I contacted some local IT guys. One of them sent me to https://shieldground.com/how-to-troubleshoot-microsoft-photos-in-windows and suggested I checked for updates. A few minutes later I was up and running again.

What I don't understand is how so many websites explaining how to fix this problem didn't mention this solution!

Anyway, thanks for your help on this.

CKiss · #7 September 14th, 2023, 12:07 PM

Just an update!

I since used this method to sort one of my clients email problems.