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Windows Vista Problem solving for the Windows Vista Operating System. Please remember to state which edition of Vista you are using - Home Basic, Home Premium, Business, Ultimate etc. and whether you are using the 32-bit or 64-bit version if you know.

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  #61  
Old April 3rd, 2011, 12:20 AM
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Sorry to be a dummy Anne Marie but I could get my head around this download
MS hotfix (KB938660).
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  #62  
Old April 3rd, 2011, 12:50 AM
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KB938660 is on the Toshiba page I linked to.

Jaytee, this OS may need to be reinstalled. I have seen a number of people report that "Boot critical file: c:\ntoskrnl is corrupt" error after updating and a reinstall is the only fix I could find.

You could try running sfc /scannow from an elevated command prompt and then scheduling a full chkdsk - to do this open My Computer, rightclick on your drive and select Properties > Tools. Look for Error Checking and click "Check Now". Select both "Automatically fix file system errors" and the "Scan for and attempt recovery of bad sectors" options and click Start.

You will get a warning that Windows can't complete the tests until you reboot so reboot and chkdsk will start.

If neither help, I think you will have to use the Recovery Disks and reinstall Vista.
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  #63  
Old April 3rd, 2011, 01:18 AM
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OK I will try the suggestion you give me. There is a full installation on a seperate partition if I need it...
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  #64  
Old April 3rd, 2011, 01:34 AM
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Ok.
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  #65  
Old April 3rd, 2011, 02:13 AM
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Ok I ran the SFC and it found some errors and logged them I did a cd to the log (in the admin console) and got an access denied. I logged back on as a user, changed the file security setting and still got access denied. Luckily it is Sunday maybe God will be allowed to see (sorry bad joke)
Chdsk is still running so no real output there as yet.....
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  #66  
Old April 3rd, 2011, 02:24 AM
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Re the SFC log, try this when chkdsk has finished running. Open an elevated command prompt. To do this, click on the Start button and type cmd.exe in the Start Search box. Rightclick on it and choose "Run as Administrator". Copy and paste the below string after the prompt> and hit enter.

notepad C:\Windows\Logs\CBS\cbs.log

Does it open now? See here for how to repair files that SFC cant.
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  #67  
Old April 3rd, 2011, 02:28 AM
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Will do Anne Marie, I think CHDSK is going to be quite a while yet as it only got 17percent of its work done
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  #68  
Old April 3rd, 2011, 02:33 AM
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Yeah it will take quite a while but it might just fix the problem. You can view the log in Event Viewer. Hit the Windows key plus r and type:

eventvwr.msc

and ok. Click on Windows Logs > Application and look for wininit. Doubleclick to open and you should see the results. Please copy and paste them here.
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  #69  
Old April 3rd, 2011, 04:04 AM
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Hi Again,
SFC is still "access denied"
The event log is here:
Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 3/04/2011 2:07:12 p.m.
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: User-PC
Description:


Checking file system on C:
The type of the file system is NTFS.
Volume label is S3A6101D004.

A disk check has been scheduled.
Windows will now check the disk.
131328 file records processed.

219 large file records processed.

0 bad file records processed.

0 EA records processed.

59 reparse records processed.

496391 index entries processed.

5 unindexed files processed.

131328 security descriptors processed.

Cleaning up 1581 unused index entries from index $SII of file 0x9.
Cleaning up 1581 unused index entries from index $SDH of file 0x9.
Cleaning up 1581 unused security descriptors.
20326 data files processed.

CHKDSK is verifying Usn Journal...
35286480 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
131312 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
25117692 free clusters processed.

Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

149158911 KB total disk space.
48382996 KB in 104884 files.
63244 KB in 20327 indexes.
4 KB in bad sectors.
241899 KB in use by the system.
65536 KB occupied by the log file.
100470768 KB available on disk.

4096 bytes in each allocation unit.
37289727 total allocation units on disk.
25117692 allocation units available on disk.

Internal Info:
00 01 02 00 27 e9 01 00 e7 50 03 00 00 00 00 00 ....'....P......
51 03 00 00 3b 00 00 00 0e 1b 00 00 00 00 00 00 Q...;...........
db a5 42 0b 00 00 00 00 95 e9 c4 27 00 00 00 00 ..B........'....
ee 98 0a 17 00 00 00 00 c1 13 d0 98 04 00 00 00 ................
59 66 c7 e8 04 00 00 00 a4 55 8b db 09 00 00 00 Yf.......U......
64 7a da 00 00 00 00 00 c0 1f f3 00 f8 6e 2a 00 dz...........n*.
c0 1c 34 00 10 00 00 00 34 1d f3 00 38 70 2a 00 ..4.....4...8p*.

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-04-03T02:07:12.000Z" />
<EventRecordID>13785</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>User-PC</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is S3A6101D004.

A disk check has been scheduled.
Windows will now check the disk.
131328 file records processed.

219 large file records processed.

0 bad file records processed.

0 EA records processed.

59 reparse records processed.

496391 index entries processed.

5 unindexed files processed.

131328 security descriptors processed.

Cleaning up 1581 unused index entries from index $SII of file 0x9.
Cleaning up 1581 unused index entries from index $SDH of file 0x9.
Cleaning up 1581 unused security descriptors.
20326 data files processed.

CHKDSK is verifying Usn Journal...
35286480 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
131312 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
25117692 free clusters processed.

Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

149158911 KB total disk space.
48382996 KB in 104884 files.
63244 KB in 20327 indexes.
4 KB in bad sectors.
241899 KB in use by the system.
65536 KB occupied by the log file.
100470768 KB available on disk.

4096 bytes in each allocation unit.
37289727 total allocation units on disk.
25117692 allocation units available on disk.

Internal Info:
00 01 02 00 27 e9 01 00 e7 50 03 00 00 00 00 00 ....'....P......
51 03 00 00 3b 00 00 00 0e 1b 00 00 00 00 00 00 Q...;...........
db a5 42 0b 00 00 00 00 95 e9 c4 27 00 00 00 00 ..B........'....
ee 98 0a 17 00 00 00 00 c1 13 d0 98 04 00 00 00 ................
59 66 c7 e8 04 00 00 00 a4 55 8b db 09 00 00 00 Yf.......U......
64 7a da 00 00 00 00 00 c0 1f f3 00 f8 6e 2a 00 dz...........n*.
c0 1c 34 00 10 00 00 00 34 1d f3 00 38 70 2a 00 ..4.....4...8p*.

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>
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  #70  
Old April 3rd, 2011, 04:35 AM
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Chkdsk found bad clusters Jaytee. This usually means the hard drive is failing and this could well be the cause of the issues you have been experiencing. This issue needs to be investigated before going any further.

Depending on the age of the laptop, the hard drive might still be under warranty but you will might have to contact Toshiba to find out.

There are other hard drive diagnostic utilities you can run but I dont work with hardware issues so I cant make a recommendation but I am sure someone in our Hardware Forum will be able to help you.
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  #71  
Old April 3rd, 2011, 04:56 AM
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Anne Marie
That is pretty grim. These poor guys just got a new hard drive around this time last year.
I am not sure what to tell them.
Well thanks for the help I will see what our next step might be....
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  #72  
Old April 3rd, 2011, 06:04 AM
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In that case it should still be under warranty Jaytee but run another diagnostic on it and see what it reports.
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  #73  
Old April 3rd, 2011, 06:09 AM
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Anne Marie FYI
I got that log with my Linux box but it is massive CBS.log is 8.4mb CBS persist.log is 52mb.
I ran the disc on an analyser which shows two bad sectors and they have been rewritten to the reserved sectors..
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  #74  
Old April 3rd, 2011, 06:16 AM
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So that's two more bad sectors since chkdsk ran? It also rewrites the sectors. Doesnt sound good Jaytee.
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  #75  
Old April 3rd, 2011, 06:32 AM
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I should clarify that. Chkdsk marks the sector as bad and rewrites the data in the bad sector into a new sector .
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