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Windows Vista Problem solving for the Windows Vista Operating System. Please remember to state which edition of Vista you are using - Home Basic, Home Premium, Business, Ultimate etc. and whether you are using the 32-bit or 64-bit version if you know. |
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#46
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I have asked AnnMarie to rejoin the request Jaytee. No outright indication of malware involvement, so you'll fair nicely returning to her assistance.
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#47
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Thanks for your help Tom. I hope to hear from Anne Marie when she gets the time.
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#48
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Jaytee, can you give me a concise summary of the issues as they affect you please.
Looking at logs at this stage of the game doesnt help me nor does it help me going back to your first post. |
#49
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Hi Anne Marie,
It appears that the significant problem is that of Windows updates not installing. The updates download OK then install as far as half way through the second stage of the set-up then a reboot happens,Windows will not start, the start up repair tool runs and fails then a restore occurs which puts us right back at the need for windows update to run.. Java update also fails. I think that solving this will help me get a stable Firefox and a usable anti virus system. This may be a red herring.. A four year old child has full access to this machine, something I will change before I return it.. |
#50
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Ok. I need to see new logs but I want you to use a different utility this time. Go here and download DDS to your Desktop and doubleclick on DDS.scr to run it. When the scan has finished, two logs will open. Copy and paste both reports in this topic. The logs will be reasonably large so you may have to divide them into sections and make several posts to post them.
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#51
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Hi Anne Marie,
Here are the logs you requested: DDS (Ver_11-03-05.01) - NTFSx86 Run by Micheal at 9:18:13.85 on Sun 03/04/2011 Internet Explorer: 8.0.6001.18904 Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.64.1033.18.2038.1097 [GMT 12:00] . . ============== Running Processes =============== . C:\Windows\system32\wininit.exe C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\Microsoft.Net\Framework\v3.0\WPF\Presen tationFontCache.exe C:\Windows\system32\svchost.exe -k rpcss C:\Windows\System32\svchost.exe -k secsvcs C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k GPSvcGroup C:\Windows\system32\SLsvc.exe C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Windows\system32\agrsmsvc.exe C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe C:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exe C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe C:\Windows\system32\svchost.exe -k imgsvc C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe C:\Windows\system32\TODDSrv.exe C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe C:\Windows\System32\svchost.exe -k WerSvcGroup C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE C:\Windows\system32\SearchIndexer.exe C:\Windows\system32\taskeng.exe C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe C:\Windows\system32\Dwm.exe C:\Program Files\Google\Update\GoogleUpdate.exe C:\Windows\system32\taskeng.exe C:\Windows\Explorer.EXE C:\Windows\RtHDVCpl.exe C:\Program Files\TOSHIBA\Utilities\KeNotify.exe C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe C:\Windows\System32\igfxtray.exe C:\Windows\System32\igfxpers.exe C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\LeapFrog\LeapFrog Connect\Monitor.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Windows\system32\igfxsrvc.exe C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe C:\Program Files\Synaptics\SynTP\SynToshiba.exe C:\Program Files\Apoint2K\ApMsgFwd.exe C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe C:\Program Files\Camera Assistant Software for Toshiba\CEC_MAIN.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe C:\Program Files\Synaptics\SynTP\SynTPHelper.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Windows\system32\wuauclt.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Windows\system32\wbem\wmiprvse.exe C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\SearchFilterHost.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\DllHost.exe C:\Users\Micheal\Desktop\dds.scr C:\Windows\system32\wbem\wmiprvse.exe |
#52
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Part two:
============== Pseudo HJT Report =============== . uStart Page = hxxp://msn.co.nz/ BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.6209.1142\s wg.dll BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\TOSCDSPD.exe uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNo tifier.exe" mRun: [RtHDVCpl] RtHDVCpl.exe mRun: [KeNotify] c:\program files\toshiba\utilities\KeNotify.exe mRun: [SVPWUTIL] c:\program files\toshiba\utilities\SVPWUTIL.exe SVPwUTIL mRun: [NDSTray.exe] NDSTray.exe mRun: [IgfxTray] c:\windows\system32\igfxtray.exe mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe mRun: [Persistence] c:\windows\system32\igfxpers.exe mRun: [Camera Assistant Software] "c:\program files\camera assistant software for toshiba\traybar.exe" mRun: [Apoint] c:\program files\apoint2k\Apoint.exe mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe" mRun: [Monitor] "c:\program files\leapfrog\leapfrog connect\Monitor.exe" IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000 IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_D183 CA64F05FDD98.dll/cmsidewiki.html IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab DPF: {6218F7B5-0D3A-48BA-AE4C-49DCFA63D400} - hxxp://www.myheritage.com/Genoogle/Components/ActiveX/SearchEngineQuery.dll DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab DPF: {C1D592D2-D4F6-4E9C-968D-797449DC0ADC} - hxxp://www.dvrstation.com/webServer.cab DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab Notify: igfxcui - igfxdev.dll . ================= FIREFOX =================== . FF - ProfilePath - c:\users\micheal\appdata\roaming\mozilla\firefox\p rofiles\gyvdvl5j.default\ FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd} FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension . ============= SERVICES / DRIVERS =============== . S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-13 135664] S3 fssfltr;FssFltr;c:\windows\system32\drivers\fssflt r.sys [2010-2-5 54632] S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2009-8-5 704864] . =============== Created Last 30 ================ . 2011-04-02 00:35:05 6792528 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{50910229-00a7-4d5b-9fba-5735ab357629}\mpengine.dll 2011-03-31 09:29:12 -------- d-----w- c:\program files\NirSoft 2011-03-27 03:43:30 -------- d-sh--w- C:\$RECYCLE.BIN 2011-03-27 03:43:26 -------- d-----w- c:\users\micheal\appdata\local\temp 2011-03-27 03:35:01 98816 ----a-w- c:\windows\sed.exe 2011-03-27 03:35:01 89088 ----a-w- c:\windows\MBR.exe 2011-03-27 03:35:01 256512 ----a-w- c:\windows\PEV.exe 2011-03-27 03:35:01 161792 ----a-w- c:\windows\SWREG.exe 2011-03-25 21:20:31 -------- d-----w- c:\program files\trend micro . ==================== Find3M ==================== . 2011-02-02 05:11:20 222080 ------w- c:\windows\system32\MpSigStub.exe . ============= FINISH: 9:19:00.94 =============== |
#53
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The other log:
DDS (Ver_11-03-05.01) . Microsoft® Windows Vista™ Home Premium Boot Device: \Device\HarddiskVolume2 Install Date: 14/10/2009 8:40:30 a.m. System Uptime: 3/04/2011 10:12:36 a.m. (-1 hours ago) . Motherboard: TOSHIBA | | ISKAA Processor: Intel(R) Pentium(R) Dual CPU T2390 @ 1.86GHz | U2E1 | 1867/mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 142 GiB total, 96.546 GiB free. D: is CDROM () . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . . ==== Installed Programs ====================== . 2007 Microsoft Office system Activation Assistant for the 2007 Microsoft Office suites Adobe Flash Player 10 ActiveX Adobe Flash Player 10 Plugin Adobe Reader 8 ALPS Touch Pad Driver Atheros Driver Installation Program Camera Assistant Software for Toshiba CD/DVD Drive Acoustic Silencer DVD MovieFactory for TOSHIBA Google Toolbar for Internet Explorer Google Update Helper Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Intel Matrix Storage Manager Intel(R) Graphics Media Accelerator Driver Java(TM) 6 Update 15 LeapFrog Connect LeapFrog My Pals Plugin Microsoft .NET Framework 3.5 SP1 Microsoft Application Error Reporting Microsoft Choice Guard Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office Access MUI (English) 2007 Microsoft Office Access Setup Metadata MUI (English) 2007 Microsoft Office Excel MUI (English) 2007 Microsoft Office Live Add-in 1.4 Microsoft Office Outlook MUI (English) 2007 Microsoft Office PowerPoint MUI (English) 2007 Microsoft Office Professional Hybrid 2007 Microsoft Office Proof (English) 2007 Microsoft Office Proof (French) 2007 Microsoft Office Proof (Spanish) 2007 Microsoft Office Proofing (English) 2007 Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2) Microsoft Office Publisher MUI (English) 2007 Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Word MUI (English) 2007 Microsoft Search Enhancement Pack Microsoft Silverlight Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Sync Framework Runtime Native v1.0 (x86) Microsoft Sync Framework Services Native v1.0 (x86) Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft XML Parser Mozilla Firefox (3.5.2) Mozilla Thunderbird (3.1.9) MSVCRT MSXML 4.0 SP2 (KB927978) MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) NirSoft RegScanner OGA Notifier 2.0.0048.0 Realtek 8169 PCI, 8168 and 8101E PCIe Ethernet Network Card Driver for Windows Vista Realtek High Definition Audio Driver Security Update for 2007 Microsoft Office System (KB969559) Security Update for 2007 Microsoft Office System (KB978380) Security Update for Microsoft Office Excel 2007 (KB978382) Security Update for Microsoft Office Outlook 2007 (KB972363) Security Update for Microsoft Office PowerPoint 2007 (KB957789) Security Update for Microsoft Office Publisher 2007 (KB969693) Security Update for Microsoft Office system 2007 (972581) Security Update for Microsoft Office system 2007 (KB969613) Security Update for Microsoft Office system 2007 (KB974234) Security Update for Microsoft Office Visio Viewer 2007 (KB973709) Security Update for Windows Media Encoder (KB954156) Synaptics Pointing Device Driver Texas Instruments PCIxx21/x515/xx12 drivers. TIPCI TOSHIBA Assist TOSHIBA ConfigFree TOSHIBA Disc Creator TOSHIBA DVD PLAYER TOSHIBA Extended Tiles for Windows Mobility Center TOSHIBA Flash Cards Support Utility TOSHIBA Hardware Setup TOSHIBA Recovery Disc Creator TOSHIBA SD Memory Utilities TOSHIBA Software Modem TOSHIBA Speech System Applications TOSHIBA Speech System SR Engine(U.S.) Version1.0 TOSHIBA Speech System TTS Engine(U.S.) Version1.0 TOSHIBA Supervisor Password TOSHIBA Value Added Package Tux Paint 0.9.21 Tux Paint Stamps 2009-06-28 Update for 2007 Microsoft Office System (KB967642) Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Microsoft Office 2007 Help for Common Features (KB963673) Update for Microsoft Office Access 2007 Help (KB963663) Update for Microsoft Office Excel 2007 Help (KB963678) Update for Microsoft Office InfoPath 2007 (KB976416) Update for Microsoft Office Outlook 2007 Help (KB963677) Update for Microsoft Office Powerpoint 2007 Help (KB963669) Update for Microsoft Office Publisher 2007 Help (KB963667) Update for Microsoft Office Script Editor Help (KB963671) Update for Microsoft Office Word 2007 (KB974561) Update for Microsoft Office Word 2007 Help (KB963665) Update for Outlook 2007 Junk Email Filter (kb979895) Use the entry named LeapFrog Connect to uninstall (LeapFrog My Pals Plugin) Utility Common Driver Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net (09/10/2009 02.03.05.012) Windows Live Communications Platform Windows Live Essentials Windows Live Family Safety Windows Live ID Sign-in Assistant Windows Live Photo Gallery Windows Live Sync Windows Live Toolbar Windows Live Upload Tool Windows Media Encoder 9 Series . ==== End Of File =========================== |
#54
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Thanks Jaytee, what model laptop is this and did it come with Vista preinstalled?
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#55
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Anne Marie.
The model is Satelitte A200. I believe Vista was preinstalled by Toshiba, There is an OEM sticker on the back |
#56
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Is there a product number (beginning with PSA?)
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#57
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Yes
PSAE3A-xxxxxxxx |
#59
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Btw, it would be a good idea to reboot after running the Fix it.
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#60
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I ran the fixit then rebooted then selected 7 (vista specific) updates
they downloaded and installed did 2 of the three claimed set up proccesses then restart then failed start\start up repair tool\ failed to fix Here is the output (I did not include the success's) Boot critical file: c:\ntoskrnl is corrupt File repair result fail: error code 0xa time 5632ms system restore success time 145174ms Leads me to think that one of the updates may be corrupting the file...:? Last edited by Jaytee; April 3rd, 2011 at 12:20 AM. |
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