Can't delete, and not chkdsk.exe - Page 3

AnnMarie · #31 May 17th, 2010, 11:48 PM

Ok, lets see if we can delete the file/folder and then see if that makes any difference. Also, if we are lucky, the exercise might reveal some more information regarding what the problem is. We will use the same method I posted for backing up data. See below in case you have forgotten.

Boot using the DVD again and open a command prompt (print this page for more help) and type:

C:\windows\notepad.exe

Notepad will open. Go to File Open and where it says Look In, if Vista is on your C drive, change the directory to OS (C: ) or to whatever drive letter Vista is installed on. Next, change the Files of Type to "All Files". You will now be able to navigate through your drive. Rightclick on the file/folder you want to get rid of and choose Delete.

Reboot afterwards and try running chkdsk again.

jazz836062 · #32 May 18th, 2010, 02:43 PM

OK. I was able to delete the file. However, chkdsk still does not run. Same error.

AnnMarie · #33 May 19th, 2010, 12:49 AM

What method are you using to run chkdsk?

jazz836062 · #34 May 19th, 2010, 02:20 AM

Within windows, I right click the C drive and click properties. Under the "tools" tab, I under "error checking" I click "check disk" and it schedules a chkdsk for the next startup. Is this a bad way of doing it?

AnnMarie · #35 May 19th, 2010, 03:03 AM

Not at all. I imagine most people use that method. Have you tried running it from Safe Mode? If not do so please and let me know if it made any difference.

I would also like to see a registry key please. Click on Start and type cmd in the Start Search box. Cmd.exe will appear at the top of the Menu. Rightclick on it and choose "Run as Administrator". Copy and paste the following command in the Code box after the prompt > and hit Enter:

Code:

reg query "HKLM\SYSTEM\CurrentControlSet\Control\Session Manager" > C:\look.txt & start notepad c:\look.txt

Your registry will be scanned and when finished, Notepad will pop up with some information. Copy and paste it in this thread.

jazz836062 · #36 May 19th, 2010, 06:00 PM

This is what the registry is:

Code:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager
    CriticalSectionTimeout    REG_DWORD    0x278d00
    GlobalFlag    REG_DWORD    0x0
    HeapDeCommitFreeBlockThreshold    REG_DWORD    0x0
    HeapDeCommitTotalFreeThreshold    REG_DWORD    0x0
    HeapSegmentCommit    REG_DWORD    0x0
    HeapSegmentReserve    REG_DWORD    0x0
    ProcessorControl    REG_DWORD    0x2
    ResourceTimeoutCount    REG_DWORD    0x9e340
    BootExecute    REG_MULTI_SZ    autocheck autochk /r \??\C:\0autocheck autochk *
    ExcludeFromKnownDlls    REG_MULTI_SZ    
    ObjectDirectories    REG_MULTI_SZ    \Windows\0\RPC Control
    ProtectionMode    REG_DWORD    0x1
    NumberOfInitialSessions    REG_DWORD    0x2
    SetupExecute    REG_MULTI_SZ    poqexec.exe \SystemRoot\WinSxS\cleanup.xml

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\AppCompatCache
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Configuration Manager
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\DOS Devices
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Executive
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\FileRenameOperations
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\I/O System
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\kernel
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\KnownDLLs
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Power
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Quota System
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\SubSystems
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\WPA

I will try the safe mode thing and post back.

jazz836062 · #37 May 19th, 2010, 10:50 PM

For some reason I am not able to get into safe mode. I have tried restarting and tapping f8 but it never gives me the option to boot into safe mode. I tried holding down the power button till it turns off then restarting. It gives me the option then but it hangs up and never goes into safe mode. Any ideas?

AnnMarie · #38 May 19th, 2010, 10:52 PM

You will have two files in your C:\windows\winsxs folder that I would like to see please.

Look for cleanup.xml and poqexec.log. Copy them to your Desktop, zip them up (this is important) and email them to me (include a link to this thread) and title your email "Requested Files". My address is anniefriday@xtra.co.nz. I will post back when I have checked them out.

Jazz I remember when you had to reinstall Vista, you said you had your important files on another partition or drive. Is it just data that you were talking about or do you have some programs installed on another partition too?

jazz836062 · #39 May 19th, 2010, 11:03 PM

Email sent.

That was on the other computer I have, the tower. On this computer, my laptop, I have everything on the main drive (about 60 gigs). There is a recovery partition for the reinstall.

AnnMarie · #40 May 19th, 2010, 11:05 PM

Ok, thanks. I'll post back when I have had a chance to check those files.

AnnMarie · #41 May 19th, 2010, 11:47 PM

Unless updates have just been installed, it looks like Windows is trying to delete some files at boot time and it's not happening for whatever reason. This may or may not have something to do with your problems but I'll sort out those registry entries and see where we stand.

Open an elevated command prompt. To do this, click on the Start button and type cmd.exe in the Start Search box. Rightclick on it and choose "Run as Administrator". Copy and paste the below commands after the prompt> and hit enter after each line.

Code:

Reg Delete "HKLM\System\CurrentControlSet\Control\Session Manager" /v SetupExecute /f
Reg add "HKLM\System\CurrentControlSet\Control\Session Manager" /v SetupExecute /t REG_MULTI_SZ /f

Reboot and see if you can run chkdsk now.

jazz836062 · #42 May 20th, 2010, 12:20 AM

Ran the registry commands, completed successfully. chkdsk still did not run.

AnnMarie · #43 May 20th, 2010, 12:34 AM

Ok open an elevated command prompt again and run the below commands (hit Enter after each line).

Code:

reg delete "HKLM\system\currentcontrolset\control\session manager" /v bootexecute /f
reg add "HKLM\system\currentcontrolset\control\session manager" /v bootexecute /t reg_multi_sz /d "autocheck autochk *" /f

Reboot and see if you can schedule and run chkdsk now. If not, run the below command again please and post the new contents of look.txt.

Code:

reg query "HKLM\SYSTEM\CurrentControlSet\Control\Session Manager" > C:\look.txt & start notepad c:\look.txt

jazz836062 · #44 May 20th, 2010, 12:55 AM

Didn't run. GRRRR!!!!!!

Code:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager
CriticalSectionTimeout    REG_DWORD    0x278d00
GlobalFlag    REG_DWORD    0x0
HeapDeCommitFreeBlockThreshold    REG_DWORD    0x0
HeapDeCommitTotalFreeThreshold    REG_DWORD    0x0
HeapSegmentCommit    REG_DWORD    0x0
HeapSegmentReserve    REG_DWORD    0x0
ProcessorControl    REG_DWORD    0x2
ResourceTimeoutCount    REG_DWORD    0x9e340
ExcludeFromKnownDlls    REG_MULTI_SZ    
ObjectDirectories    REG_MULTI_SZ    \Windows\0\RPC Control
ProtectionMode    REG_DWORD    0x1
NumberOfInitialSessions    REG_DWORD    0x2
SetupExecute    REG_MULTI_SZ    
bootexecute    REG_MULTI_SZ    autocheck autochk /r \??\C:\0autocheck autochk *

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\AppCompatCache
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Configuration Manager
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\DOS Devices
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Executive
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\FileRenameOperations
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\I/O System
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\kernel
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\KnownDLLs
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Power
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Quota System
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\SubSystems
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\WPA

AnnMarie · #45 May 20th, 2010, 05:26 AM

Sorry Jazz but I'm out of ideas. Chkdsk is set to run and those registry settings are correct so the problem is elsewhere.

So far we have identified at least three issues. Chkdsk wont run within Windows, you cannot run System Restore and you cant boot into Safe Mode. The System File Checker gave your files a clean bill of health, a Startup Repair didnt help and a cleanboot didnt make any difference so really that only leaves problems in the registry. I am firmly opposed to using registry cleaners during routine maintenance and strongly suspect CCleaner is the culprit on this occasion.

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