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Windows Vista Problem solving for the Windows Vista Operating System. Please remember to state which edition of Vista you are using - Home Basic, Home Premium, Business, Ultimate etc. and whether you are using the 32-bit or 64-bit version if you know. |
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#1
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Please help me!! my computer/microsoft is messsseed up!
Please help, my computer is messed up... Its Vista.. My microsoft word will only work in "Safe Mode" and once I open it up and close it, i can open it up again without shutting down my computer! please help.. i have alot of papers due this week for school!
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#2
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Hi aws5171. What version of Word do you have?
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#3
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Ditto the above, and do you have it or Office on a CD?
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#4
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i have office enterprise 2007.. i have the products key but not the CD
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#5
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What happened to the CD?
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#6
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I dont have it on me.. im at college and i think i left it at home...
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#7
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Can't someone Fed Ex it to you?
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#8
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Well we are very limited in what we can do without the CD. Let's hope that the problem is just a corrupted template.
Close Word and make sure that you can view hidden files and folders, uncheck "Hide Extensions for Known File Types" and "Hide Protected Operating System Files" and navigate to c:\Users\<username>\AppData\Roaming\Microsoft\Temp lates. Find Normal.dotm and rightclick on it and rename it to normal.old. Open Word now. Did this help? |
#9
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Sorry aws5171. I posted the XP filepath. I have amended it now.
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#10
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Quote:
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#11
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Jill, a corrupted template is responsible for 90% of the problems with Word and I have posted the official fix.
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#12
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Quote:
Sorry if any part of that was not clear. |
#13
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ok.. so i did what you told me.. when i opened "C:\Documents and Settings\<username>\AppData\Microsoft\Templates".. . all of the word icons had explantion points (!) on them i dont know if that has anything to do with it.. but any ways.. i renamed it.. then i opened word.. it wantd me to start it in Safe mode.. i said no.. then it opened.. then i closed nd tried to open it again.. nd i got a message somethign about chaning the template? then i closed it again.. nd now it wont open...
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#14
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Hmmm. Click on Start and type cmd in the Start Search box. Cmd.exe will appear at the top of the Menu. Rightclick on it and choose "Run as Administrator". Copy and paste the following command in the Code box after the prompt > and hit Enter.
dir /s /a "c:\normal*.*" > c:\find.txt & start notepad c:\find.txt Your drive will be scanned and when finished, Notepad will pop up with some information. |
#15
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i hit enter and nothing happened.. does it take a while to run?
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