In your browser type the following:
http://192.168.100.1
Enter the username and password in the authentication dialog box.
Standard User Web Interface Login:
Username: user
Password: user
Manual for that modem:
http://www.ubeeinteractive.com/sites...uide_Cox_0.pdf
Read Chapter 4.4 on troubleshooting
Appears maybe that is a Cox issued modem????? If so you may want to talk to their support.
I have cox (east) and they usually are very helpful.