I have tried the start up repair reached via F8 then repair then left it running last night but it was unable to fix the problem some remark about permissions, though I will give your idea a try as it will be not"from" the hard drive.
I only meant with Nortons that its owner who has worked for large companies and has good qualifications did nothing to protect the laptop or data!!
Full boots "fine" though slowish, Safe mode no!
Thanks so far
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