Hi hugh37
I'm not aware of a KB that might cause the issues, but I certainly would not rule out the possibilty!
We have eliminated the possibilty that the print error is caused by a document error, but not that the printer and usb printer cable have a fault. Test the printer on a different computer if you can.
The laptop clearly has device driver issues, which may or may not be the cause the print problem.
So next I would error check your hard drive, then download and install all drivers for your laptop.
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