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Old June 17th, 2015, 01:51 PM
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ninjaken ninjaken is offline
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Join Date: Apr 2006
O/S: Windows 7 64-bit
Location: England
Age: 76
Posts: 64
Hi hugh37

I'm not aware of a KB that might cause the issues, but I certainly would not rule out the possibilty!

We have eliminated the possibilty that the print error is caused by a document error, but not that the printer and usb printer cable have a fault. Test the printer on a different computer if you can.

The laptop clearly has device driver issues, which may or may not be the cause the print problem.

So next I would error check your hard drive, then download and install all drivers for your laptop.
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