Hi IPR512,
I did have a look at the link you provided, and I did manage to successfully put those commands in. However, I do still have the intermittent internet problem.
When my internet just went down, I didn't have all of the options to run diagnostics that I had earlier when I got the "Diagnostics Policy Service not running" error. I only had a link to "check the proxy and the firewall" this time.
Thank you for your suggestion!
Mrs.Lufbra