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Old September 29th, 2021, 04:25 PM
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Jintan Jintan is offline
Cyber Tech Help Moderator
 
Join Date: Dec 2004
Posts: 52,178
Hi Shirley Jester,


Sounds like you need online fixed, but let's take a look.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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