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Understand, however, it is only happening when you download with Windows based prograqms. MAC it does not.
There are several other possibilities;
Your firewall may not be letting the "continual connection to the ftp server" stay connected. However, the transfer continues, but corrupt. You indicated Norton, I would turn off all firewalls and see if the file downloads OK.
If this Zip file download has not been set with the correct mime-type specification (octet-stream) to denote that it is a binary file this issue may occur. Another possibility would be that the server is set to always gzip files being downloaded. In either case, gzip encoding, a Unix compression method, is applied to the Zip file and, for whatever reason, your program to download may then have a problem correctly downloading it. I'm not familiar with MAC so don't know it it would be a problem, obviously not.
Also windows uses the temperary directory when downloading, it could be the problem. Try deleting this folder;
Internet Options (found in control panel)General TAB Click Delete in the Browsing history section, then check or uncheck options; make sure Temporary Internet Files is checked, click Delete then OK.
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