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Hey chukeej,
Basically the assumption with those instructions by AnnMarie is that you have some form of infection. The recommendations to first run Ad-Aware and the others are to allow you to take the first steps in cleaning your pc of malware. You might be surprised in how much functionality is returned to your system through these steps. However, there are some pretty tough ad/spy/trojan/virus issues that do require guidance from experts, like the folks at the Cyber Safety forum, and a full HijackThis log (now cleared of the items the Ad-Aware et al can fix) is one way they can assess your situation.
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