Thinking my pre-made speech is a tad dated, but it did the job.
Be sure to continue to temporarily disable any protective software when running the scan tools we use here.
Open and update Malwarebytes.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform quick scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
* The log is automatically saved by Malwarebytes and can be viewed by clicking the Logs tab in Malwarebytes.
* Copy and Paste the entire report in your next reply. If it calls for a reboot to complete the repairs do that as well then.
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Disable your antivirus program and click
here and download the
esetsmartinstaller_enu.exe Eset installer. Then click that file to run the scanner.
If you accept the Terms of Use, check the box and click Start. It will take a couple minutes for the scanner to get ready. When the Computer scan settings display shows, check the following boxes:
Remove found threats
Scan unwanted applications
Next to "Current scan targets: Operating memory, Local drives", click the "Change" word. Make sure you place a check next to all disk drives, including any external drives that are attached (no need to check off the floppy or DVD/CD-Rom drives).
Then click the
Advanced option, the place a check next to the following (if it is not already checked):
Enable Anti-Stealth technology
Click Start. This scan may take a while, so please be patient.
If infection is found, at the end of the scan click "List of found threats".
In that display, at the bottom, select the option to save the results as a text file, and save that to your desktop. Post that back here please.
Post that log and the Malwarebytes log please.