Quote:
Originally Posted by lufbra
I'm sure someone will post here with help, but is there any reason why you can't contact Norton, asking for help from them?
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Well this is NU2002. I don't think they're going to help at this point. Here is a copy of the log report from NSD. Apparently it's some kind of access violation.
================================================== ===============
Sun Mar 28 18:53:14 2021
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 77C47742 01:00036742 C:\WINDOWS\system32\MSVCRT.dll
Registers:
EAX:50485C5C
EBX:0012D554
ECX:00000004
EDX:003FF028
ESI:0012E340
EDI:FFFFFF37
CS:EIP:001B:77C47742
SS:ESP:0023:0012D494 EBP:0012D4C4
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010246
Call stack:
Address Frame Logical addr Module
77C47742 0012D4C4 0001:00036742 C:\WINDOWS\system32\MSVCRT.dll
0142793F 0012D4D0 0001:0004693F C:\Program Files\Norton Utilities\sensor32.dll
73E3D946 0012D564 0001:0006C946 C:\WINDOWS\system32\MFC42.DLL
73DD1B9B 0012D584 0001:00000B9B C:\WINDOWS\system32\MFC42.DLL
73DD1B05 0012D5E4 0001:00000B05 C:\WINDOWS\system32\MFC42.DLL
73DD1A58 0012D604 0001:00000A58 C:\WINDOWS\system32\MFC42.DLL
0144E563 0012D630 0001:0006D563 C:\Program Files\Norton Utilities\sensor32.dll
77D48709 0012D65C 0001:00007709 C:\WINDOWS\system32\USER32.dll
77D487EB 0012D6C4 0001:000077EB C:\WINDOWS\system32\USER32.dll
77D4C00E 0012D6F4 0001:0000B00E C:\WINDOWS\system32\USER32.dll
77D4E366 0012D714 0001:0000D366 C:\WINDOWS\system32\USER32.dll
0144B31C 0012D740 0001:0006A31C C:\Program Files\Norton Utilities\sensor32.dll
0144B057 0012D79C 0001:0006A057 C:\Program Files\Norton Utilities\sensor32.dll
0144AEFB 0012D808 0001:00069EFB C:\Program Files\Norton Utilities\sensor32.dll
77D48709 0012D834 0001:00007709 C:\WINDOWS\system32\USER32.dll
77D487EB 0012D89C 0001:000077EB C:\WINDOWS\system32\USER32.dll
77D4B368 0012D8F0 0001:0000A368 C:\WINDOWS\system32\USER32.dll
77D4B3B4 0012D918 0001:0000A3B4 C:\WINDOWS\system32\USER32.dll
7C90EAE3 0012D978 0001:0000DAE3 C:\WINDOWS\system32\ntdll.dll
77D4B7AB 0012D998 0001:0000A7AB C:\WINDOWS\system32\USER32.dll
773EAAA3 0012DA30 0001:00019AA3 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
773EB0EB 0012DA6C 0001:0001A0EB C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
773D8856 0012DA98 0001:00007856 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
773DBCC2 0012DB40 0001:0000ACC2 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
773DC1E3 0012DB5C 0001:0000B1E3 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
773DC6F8 0012DBD4 0001:0000B6F8 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
77D48709 0012DC00 0001:00007709 C:\WINDOWS\system32\USER32.dll
77D54CA6 0012DC6C 0001:00013CA6 C:\WINDOWS\system32\USER32.dll
77D54AF2 0012DCB4 0001:00013AF2 C:\WINDOWS\system32\USER32.dll
77D575BF 0012DCD0 0001:000165BF C:\WINDOWS\system32\USER32.dll
77D48709 0012DCFC 0001:00007709 C:\WINDOWS\system32\USER32.dll
77D487EB 0012DD64 0001:000077EB C:\WINDOWS\system32\USER32.dll
77D4C00E 0012DD94 0001:0000B00E C:\WINDOWS\system32\USER32.dll
77D4E366 0012DDB4 0001:0000D366 C:\WINDOWS\system32\USER32.dll
73DD216B 0012DDD4 0001:0000116B C:\WINDOWS\system32\MFC42.DLL
73DD1BB2 0012DDF0 0001:00000BB2 C:\WINDOWS\system32\MFC42.DLL
73DD1B05 0012DE50 0001:00000B05 C:\WINDOWS\system32\MFC42.DLL
73DD1A58 0012DE70 0001:00000A58 C:\WINDOWS\system32\MFC42.DLL
0144E563 0012DE9C 0001:0006D563 C:\Program Files\Norton Utilities\sensor32.dll
77D48709 0012DEC8 0001:00007709 C:\WINDOWS\system32\USER32.dll
77D487EB 0012DF30 0001:000077EB C:\WINDOWS\system32\USER32.dll
77D4C00E 0012DF60 0001:0000B00E C:\WINDOWS\system32\USER32.dll
77D4E366 0012DF80 0001:0000D366 C:\WINDOWS\system32\USER32.dll
0144B31C 0012DFAC 0001:0006A31C C:\Program Files\Norton Utilities\sensor32.dll
0144B057 0012E008 0001:0006A057 C:\Program Files\Norton Utilities\sensor32.dll
0144AEFB 0012E074 0001:00069EFB C:\Program Files\Norton Utilities\sensor32.dll
77D48709 0012E0A0 0001:00007709 C:\WINDOWS\system32\USER32.dll
77D487EB 0012E108 0001:000077EB C:\WINDOWS\system32\USER32.dll
77D4B368 0012E15C 0001:0000A368 C:\WINDOWS\system32\USER32.dll
77D4B3B4 0012E184 0001:0000A3B4 C:\WINDOWS\system32\USER32.dll
7C90EAE3 0012E1E4 0001:0000DAE3 C:\WINDOWS\system32\ntdll.dll
77D4B7AB 0012E204 0001:0000A7AB C:\WINDOWS\system32\USER32.dll
77D56C26 0012E234 0001:00015C26 C:\WINDOWS\system32\USER32.dll
77D65CE2 0012E254 0001:00024CE2 C:\WINDOWS\system32\USER32.dll
73DE6795 0012E2C4 0001:00015795 C:\WINDOWS\system32\MFC42.DLL
73DD1248 0148389C 0001:00000248 C:\WINDOWS\system32\MFC42.DLL