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Old August 22nd, 2015, 02:22 PM
ihrescue ihrescue is offline
Join Date: Mar 2014
O/S: MacOS
Posts: 46
Cannot reserve Windows 10 because MS says my Windows 7 was not legally activated

Hi Folks:

I am running Windows 7 Home Premium with Service Pack 1 on a Dell Inspiron 1545. It has a Pentium Dual Core CPU T 4500 @2.30 GHZ, 2.0 GB Ram w/ 64 bit operating system.

My system properties indicate that Windows 7 is activated. But when I try to reserve a download for the new free Windows 10 it says I never activated my Windows 7 so it must be an illegal copy. I can't upgrade with the free download without a legal Windows program.

With the help of Cyber Tech last year I worked through some malware impacts on this computer and suspect that somehow possibly I am no longer recognized as having a legal Windows 7 application as a result of some of the file changes that may have occured.

Can I get some ideas for how to resolve this?


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