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  #1  
Old July 23rd, 2020, 08:49 PM
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Murf Murf is offline
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USB Problems

OK, here is the situation, bought a Webcam (Jelly Web Camera) 1080P with dual microphones, had good reviews. Plugged into my PC and get a error;

USB device not recognized
The latest USB device you connected to this computer malfunctioned, and Windows does not recognize it

It installs a unknown USB device (Device Descriptor Request Failed)

Things I have done:

1. Uninstalled Unknown device, left camera plugged in, rebooted -Same Thing
2. Checked with my mobo site to see if I have the latest USB drivers - YEP
3. Tried several different USB slots - USB Sticks work on all my slots
4. Tried plugging in a powered USB hub same problem
5. Tried the camera in Wives Lappy same problem

Both of our computers have Windows 10 2004 version, so I am suspecting this version in not compatible with camera, person I bought from said it worked find with his Windows 10 Pro (I have home), did not ask what version he had though.

Attached are the USB controllers I have on this PC

Emailed BIOSTAR asked if there are newer USB drivers out, have not heard. Emailed Jelly Comb, no response, rinky dinky company I think. Camera had great reviews and supposedly compat with Windows 10.

Looking to see if there is anything I may of missed. Do not have access to a computer with a earlier version of Windows to see if in fact it is the 2004 version problem.
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  #2  
Old July 23rd, 2020, 09:09 PM
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renegade600 renegade600 is offline
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the only thing I can think of is check the setting to allow cameras on device. settings - privacy - camera. seems you already done everything I would have normally suggested.
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  #3  
Old July 23rd, 2020, 10:11 PM
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IPR512 IPR512 is offline
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Murf
Is this the one you bought? https://www.amazon.com/Jelly-Comb-Mi...07MPLMC89?th=1
If that's the same one you bought one of the questions posted said somebody was having trouble using it with Win 7 so an older OS might not do the trick.
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  #4  
Old July 23rd, 2020, 10:48 PM
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Murf Murf is offline
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No a different model:

https://www.jellycomb.com/Jelly-Comb...-p1940577.html

I just plugged into a PC that I am working on has Windows 8.1 and get the same message, the guy I bought it from swears it worked on his MAC Book and PC with Windows 10 Pro...DUH, I am not believing him at this point.

I am updating the drivers on the Win 8.1 to see if that helps.
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  #5  
Old July 23rd, 2020, 11:12 PM
Ensign Tzap Ensign Tzap is offline
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Murf,

I've had this happen with a USB mouse.
The drivers that came with it, were the wrong ones.

Had too go to the manufacturers website and get the right ones.

So, go out too the manufacturers website and find the drivers that will match your windows operating system, and if it is 32bit or 64bit drivers.

You may need to use an older driver version, then the most current one.


Signed: Ensign Tzap
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  #6  
Old July 23rd, 2020, 11:44 PM
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Murf Murf is offline
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The manufactures web site list 4 drivers, but when I download them they are not drivers they are a freaking capture program. I email them no response. I think this web cam is just junk.

https://www.jellycomb.com/Drivers-Software-tp176.html

Appears no drivers for web cam.
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  #7  
Old July 24th, 2020, 12:09 AM
Ensign Tzap Ensign Tzap is offline
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I went out to DriverGuide.com


They seem to have a Jelly Cam Driver Updater.


Just be careful, it may want too down load a bunch of crap too.




Signed: Ensign Tzap
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  #8  
Old July 24th, 2020, 01:09 AM
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IPR512 IPR512 is offline
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Quote:
Originally Posted by Murf View Post
No a different model:

https://www.jellycomb.com/Jelly-Comb...-p1940577.html

I just plugged into a PC that I am working on has Windows 8.1 and get the same message, the guy I bought it from swears it worked on his MAC Book and PC with Windows 10 Pro...DUH, I am not believing him at this point.

I am updating the drivers on the Win 8.1 to see if that helps.
I hope you didnít spend more than $2 for it.
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  #9  
Old July 24th, 2020, 01:32 AM
Ensign Tzap Ensign Tzap is offline
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Here's another Website that has Webcamera drivers.

https://webcamtests.com
Only Jelly-Comb doesn't seem to be listed.
{Probably someone else makes it, and Jelly-Comb put there name on it.}

Microsoft has a driver updater.
Maybe try having it look for it?


Signed: Ensign Tzap
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  #10  
Old July 24th, 2020, 03:20 PM
Digerati Digerati is offline
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Quote:
5. Tried the camera in Wives Lappy same problem
Then I would not be trying to fix your computer. The problem seems apparent - the problem is with the camera.

Send it back.
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  #11  
Old July 24th, 2020, 03:53 PM
Total Noob Total Noob is offline
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Have you tried SparkoCam? It will drive some kinds of digital snapshot cameras with video function so you can use them as a webcam. It also works with ultra cheapo separate web cam.

The other thing to check is your settings when you are using zoom, skype etc. My experience was that the app had a default setting for the cam driver and that needed to be reset before it worked. Try that.
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  #12  
Old July 27th, 2020, 01:53 AM
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Murf Murf is offline
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Ended up sending it back to the seller and getting a refund. Tired of messing with it.
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  #13  
Old July 27th, 2020, 02:11 AM
Ensign Tzap Ensign Tzap is offline
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Quote:
Originally Posted by Murf View Post
Ended up sending it back to the seller and getting a refund. Tired of messing with it.
Yeah,
I did some digging, and there something weird about this Web Camera.
I can't find who actually made it.

Normally, I can use the Model Number, or Serial Number to find the manufacturer.
But these people aren't even doing that.

Well.....
The next web camera you look at, make sure it is from an well established name.
Like; Logitech, Canon, Creative Labs, etc......


Signed: Ensign Tzap
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  #14  
Old July 27th, 2020, 02:14 AM
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IPR512 IPR512 is offline
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Good for you, it sounds like nothing, but trouble anyway.
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  #15  
Old July 28th, 2020, 04:01 PM
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Murf Murf is offline
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Ordered a different one, due today, hopefully plug it in and it works.
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