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  #1  
Old April 26th, 2019, 12:32 PM
marcolampt marcolampt is offline
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Join Date: Apr 2019
Posts: 1
PC freezes randomly only when I use my Nvidia graphic card but not my default card

Hello! I have a newly built desktop (PC's specs are listed below) for around 1 month but it has been frozen randomly, nothing is working when the problem occurs, not the keyboard, mouse and just a freezing screen (no bluescreen or error window). I have to do a hard shut down everytime.

My pc will work NORMALLY (more than a day):
  • when I plug my monitor HDMI cable from my graphic card (RTX2080) port to my motherboard HDMI port (and my device manager will show a new display adaptor: Intel(R) UHD Graphics 630)
  • when I leave my PC idling and not using any other program intentionally (i.e. just idling on desktop and leaving some basic softwares, programs on e.g., anti-virus software, network, windows basic programs etc.), my PC WONT freeze even my monitor is connecting to the RTX2080 graphics card
  • when I using FurMark for stress testing my RTX2080 for around 15 mins (temperature at around 83C and 9x% workload)
  • when my PC is requiring high power consumption (e.g., in FurMark stress test) (Joulemeter Taskbar shows my PC power consumption is under 200W) (using RTX 2080)

My pc will get FREEZE:
  • when I use some programs intentionally (except those basic programs like anti-virus, network), it seems to work fine but my pc will get freeze in a random time, maybe after using the programs an hour or hours later (this happens only when I am using the RTX2080 graphic card)
  • I tried to use only one program in each time (except those basic programs) and my pc still freezing even when different program is running

Possible pattern of freezing:
  • my pc seems to freeze randomly in the above situations, however, its mostly to freeze around 11:00 to 16:00, however, exceptions do happen

What I am currently trying to do:
  • I am using ProcessMonitor to try to collect if there is/are any related process(es) happens right before the freeze, so far I observed two same processes right before the freeze (Process Name: SearchIndexer.exe, PID: 7196, Operation: FileSystemControl), I will try to see if the same occurs on my 2nd freeze later

I am really noob about PC stuff so I wonder if this really is my RTX2080 graphic card problem? I saw some people having the similar problem but not exactly same as me said SSD, PSU or motherboard is the main problem actually. So I hope if anyone can tell me how to find out the possible cause(s) in case I spending more money on a normal hardware. The methods I have tried are list below too. Thanks so much

My PC's OS:
- Windows 10 Home 64-bit Full Version Box USB

My PC's specs:
- CPU: Intel i7-8700K (3.7GHz)
- Graphic Card: MSI RTX2080 GAMING X TRIO OC Edition 8GB GDDR6 3 Fans
- MB: ASUS ROG Strix Z390F Gaming
- RAM: G.SKILL Trident Z RGB DDR4 3600MHz (2x8GB)
- SSD: Samsung 500GB 970 EVO M.2 NVMe
- HDD: WD Blue WD10SPZX 2.5" 1TB 5400rpm 128MB Cache SATA3
- Cooling: NZXT Kraken X62 Water Cooling
- PSU: Corsair RM750X 750W 80Plus Gold
- Network Adapter: ASUS PCE-AC88 AC3100 Dual-band 4x4 PCIE Wireless Adapter

Methods I have tried but all failed:
- Memtest86 (free version) and no error founds
- Windows Clean Boot (but some programs can't be disabled in System Configuration like "AsusUpdateCheck")
- Reinstall Windows (clean install) (by my Windows 10 Home 64-bit Full Version Box USB)
- Update all drivers in the Device Manager (I manually select all drivers and search updated driver software automatically)
- Download and update my graphic card, SSD, Motherboard, Network adaptor drivers from its official website
- Windows Update check is latest
- Look at the Event viewer (administrative events) and no possible error/warning founds
- Look at the Task scheduler
- Update BIOS
- BIOS set to default
- In my BIOS changing "primary display" from "AUTO" to "PCIE"
- In my BIOS changing "Above 4G Decoding" from "Disabled" to "Enabled"
- Change my HDD SATA power Cable
- Use avast Cleanup
- Uninstall all third-party Anti-virus software (just leaving the Windows defender on)
- Use 2 RAMs together OR try each RAM individually on my motherboard A2 RAM port
- Turn on my GPU's fans by MSIAfterBurner all the time (my GPU's fans won't run if temperature is below 60C by default)
- Observe my CPU, graphic card & RAM's condition, the temperature, loading were normal right before freeze
- Clean PC's temp file
- Adjust virtual memory
- Run windows disk check
- Run a windows system file check
- Turn off Link state power management
- Set my PC power plan to highest performance or balanced
- Set my Hard Disk "turn off hard disk after __" to never
- Turn off all windows background apps
- Unplug the whole network adapter from my motherboard
- Contacting MSI and then updating my graphics card BIOS and drivers
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  #2  
Old April 26th, 2019, 07:03 PM
Ensign Tzap Ensign Tzap is offline
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Join Date: Jul 2005
O/S: Windows 7 64-bit
Posts: 766
Hmmmm...............

Have you been monitoring the CPU Temp?
Improper mounting of the CPU, and Heatsink have caused some strange issues of the Intel Chip to shutting down randomly.

If the Temp is creeping above 75C {167F}.
Then try re-seating the CPU and HeatSink/Fan Assembly.
Cleaning off the old thermal paste, and put on fresh thermal paste.

If the Temperature is fine.
Then it is possible that you have a bad section of ram on your Video Card.

Many of the Gaming Forums are reporting issues with this Video Card failing while they were playing Black ops 4 or the Division.

I suggest you put in your old Video Card for now.
Get an RMA from MSI on the RTX2080 Video Gaming Card, and have them either fix or replace the Video Card.

Note: They are going too want to know everything about your system, and what games you were playing too replicate the problem.

Good luck!



Signed: Ensign Tzap

Last edited by Ensign Tzap; April 26th, 2019 at 07:07 PM.
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  #3  
Old April 27th, 2019, 03:51 PM
Digerati Digerati is offline
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Join Date: Jan 2007
Location: Nebraska, USA
Posts: 2,394
Since everything inside your computer case depends on good, clean stable power, I would swap in a known good PSU and see what happens. If you have the same problems, then it looks like you have a flaky graphics card.
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  #4  
Old April 27th, 2019, 08:36 PM
Ensign Tzap Ensign Tzap is offline
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Join Date: Jul 2005
O/S: Windows 7 64-bit
Posts: 766
Did some more investigating.

It looks like {as I thought} bad memory.

Here's some important info: https://www.reddit.com/r/nvidia/comm...ed_with_proof/


Signed: Ensign Tzap
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