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  #31  
Old June 24th, 2016, 02:19 AM
psalm psalm is offline
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Nope. Still crashing.
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  #32  
Old June 24th, 2016, 01:04 PM
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IPR512 IPR512 is offline
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How about looking in MS Config to see what is starting up when you turn on the computer? Also have you looked in the Device Manager to see if there are any red or yellow marks there?
Other than that unless Murf or somebody else here comes up with any ideas I would either contact Dell to see what they say or take the laptop to a reliable independent computer repair shop.
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  #33  
Old June 24th, 2016, 01:32 PM
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IPR512 IPR512 is offline
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Just for the heck of it take a look at this article, and let's see if the Reliability Monitor can give us some clues as to what the heck is going on.
http://www.howtogeek.com/222730/how-...shed-or-froze/
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  #34  
Old June 24th, 2016, 07:49 PM
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Murf Murf is offline
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  1. Right-click or tap and hold the Start icon. Choose Event Viewer.
    The Event Viewer appears.
  2. On the left, choose Event Viewer, Custom Views, Administrative Events.
    It may take a while, but eventually you see a list of notable events.
Events and What They Mean

Event What Caused the Event

Error;Significant problem, possibly including loss of data

Warning; Not necessarily significant, but might indicate that there's a problem brewing

Information; Just a program calling home to say it's oka



The Administrative Events log isn't the only one you can see; it's a distillation of the other event logs, with an emphasis on the kinds of things a mere human might want to see.
Other logs include the following:


  • Application events: Programs report on their problems.
  • Security events: They're called "audits" and show the results of a security action. Results can be either successful or failed depending on the event, such as when a user tries to log on.
  • Setup events: This primarily refers to domain controllers, which is something you don't need to worry about.
  • System events: Most of the errors and warnings you see in the Administrative Events log come from system events. They're reports from Windows system files about problems they've encountered. Almost all of them are self-healing.
  • Forwarded events: Thes are sent to this computer from other computers.
May help identify the problem.
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  #35  
Old June 24th, 2016, 09:45 PM
psalm psalm is offline
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Murf,

There a quite a few errors in there.
All the ones that list chrome say: Faulting module name: ntdll.dll

Any thoughts?

Jill: all device manager items are normal.

I did notice that the laptop has the built in intel video card, and an added AMD Raedon. It seems to be using the intel instead of the better amd card...
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  #36  
Old June 25th, 2016, 01:39 AM
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IPR512 IPR512 is offline
Jill
 
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Psalm
Would you want to try uninstalling Chrome, and use Edge browser just to see if this helps?
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  #37  
Old June 28th, 2016, 02:04 PM
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IPR512 IPR512 is offline
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Psalm
Can you update us on whether, or not you are still having problems with the laptop?
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  #38  
Old June 29th, 2016, 01:38 AM
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Murf Murf is offline
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https://www.google.com/chrome/cleanup-tool/
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  #39  
Old November 11th, 2016, 03:11 AM
REHREH REHREH is offline
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Got same problem here...will post if find solution
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