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  #1  
Old March 8th, 2012, 12:19 AM
tclupp04 tclupp04 is offline
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Posts: 39
Laptop can't start in normal mode

I cannot start in normal mode on my laptop. I get stuck on a grey screen. If I wait long enough and then Ctrl Alt Delete, after a few minutes it will pop up the options such as run task manager etc.

That will also eventually pop up on top of the grey screen, and I can fully look through task manager.

The computer only properly starts up when in safe mode. From there I tried to go to Start, All Programs, Windows Update. I was getting an error saying windows needs to update, but it won't load/open for me to do so.

What could the problem be, I am not very smart with computers, so as much detail and explanation on how and what to do would be appreciated. Could it be the graphics card is gone? I've never had to replace one so I don't know what happens when it needs to be.

Or is the problem likely focused on windows update? The other thing I did was run CMD for CHKDSK. When it finished it said there was a problem with the file system or something along those lines. It said to CHKDSK with /F so I typed that in. It went through its process. I can't remember if there was another error or what it said when it finished, but it unfortunately didn't help. Although maybe that information may help pinpoint my problem.

If you have any questions, please ask me them and tell me what I need to do. I am currently running in safe mode with networking, so I do not have full access to everything because I can't get it to start in normal mode.

One other thing is an option when starting up brings me to Startup repair screen or start up normally. The start up repair takes about 10 minutes to find out the problem and attempt to repair but it always says it cannot repair or something along those lines. I've also tried options to restore to a previous point but it always says a point has not been created. I then click create a point and it said it can't or something along those lines. I believe I could get it to go in system recovery (haven't tried yet and I'm hoping I can avoid it) but it requires the CDs which I do not have. If it comes down to my only option I'll get it done, but I want to make sure it cannot be fixed otherwise - as it may not even fix whatever the problem is.

I'm willing to try everything, as long as I am able to and understand how to do it. I appreciate all the help I can get.
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  #2  
Old March 9th, 2012, 10:49 PM
AnnMarie's Avatar
AnnMarie AnnMarie is offline
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Hi tclupp04. Have a look in Event Viewer and post any/all errors generated during your last two attempts to start normally. Go to Start > "Search programs and files" and type:

eventvwr.msc

eventvwr.msc will appear at the top of the Menu. Doubleclick on it and click on Custom Views > Administrative Events. Look at Errors only. Post back the Event Source, the Event ID and any other relevant information. To do this, doubleclick on the Event, click on the General tab and click on "Copy" and paste the information into a new document (if more than one error) and then post it here.
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  #3  
Old March 10th, 2012, 02:10 AM
tclupp04 tclupp04 is offline
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So I restarted laptop (was in safe mode w/ networking) and it automatically started in normal mode.. of course up to the point where I get the blank grey screen.

From there, I had to force manual shut down by holding power key. Loaded up again, selected start normally and once again had to force shut down.

So I've attempted 2 normal starts. I then load back up to safe mode w/ networking. Now I went to event viewer and I've got a ton of errors. And it's mostly the same one every couple minutes/seconds a part. Happening in safe mode as well.



The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.

This is the error that is repeatedly happening. Event ID is 7001. Source is Service Control Manager. Log Name is System.



DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server:
{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Do not get this error as much as the first one, but there are multiple errors exactly like this. Event ID is 10005. Source is DistributedCOM. Log Name is System.

Appears to be the same error, but the big code is different so here it is:

DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server:
{9E175B6D-F52A-11D8-B9A5-505054503030}

Event ID is 10005. Source is DistributedCOM. Log Name is System.



The following boot-start or system-start driver(s) failed to load:
Avgldx64
Avgmfx64
discache
kl1
KLIF
spldr
Wanarpv6

This must be and error caused when I tried to start normally. Event ID 7026. Source is Service Control Manager. Log Name is System.



There are close to 25 errors within a minute from the time I got that last error I mentioned. Most are the 7001.



Thanks for the reply, I was able to easily understand what you wanted me to try. Let me know if it helped, or if you have any other ideas. Thanks again.

Also, I'll post another reply with the XML details in case you prefer/need it.

Last edited by tclupp04; March 10th, 2012 at 02:14 AM.
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  #4  
Old March 10th, 2012, 02:12 AM
tclupp04 tclupp04 is offline
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Join Date: Mar 2012
Posts: 39
Log Name: System
Source: Service Control Manager
Date: 3/9/2012 6:50:31 PM
Event ID: 7001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Owner-PC
Description:
The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2012-03-10T00:50:31.042941500Z" />
<EventRecordID>80211</EventRecordID>
<Correlation />
<Execution ProcessID="420" ThreadID="496" />
<Channel>System</Channel>
<Computer>Owner-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Computer Browser</Data>
<Data Name="param2">Server</Data>
<Data Name="param3">%%1068</Data>
</EventData>
</Event>


Error 2

Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 3/9/2012 6:50:31 PM
Event ID: 10005
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Owner-PC
Description:
DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server:
{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="49152">10005</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-03-10T00:50:31.000000000Z" />
<EventRecordID>80204</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Owner-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">1084</Data>
<Data Name="param2">WSearch</Data>
<Data Name="param3">
</Data>
<Data Name="param4">{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}</Data>
</EventData>
</Event>



Error 3 (looks like multiple but with different code)

Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 3/9/2012 6:50:31 PM
Event ID: 10005
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Owner-PC
Description:
DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server:
{9E175B6D-F52A-11D8-B9A5-505054503030}
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="49152">10005</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-03-10T00:50:31.000000000Z" />
<EventRecordID>80205</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Owner-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">1084</Data>
<Data Name="param2">WSearch</Data>
<Data Name="param3">
</Data>
<Data Name="param4">{9E175B6D-F52A-11D8-B9A5-505054503030}</Data>
</EventData>
</Event>



Final Error


Log Name: System
Source: Service Control Manager
Date: 3/9/2012 6:50:15 PM
Event ID: 7026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Owner-PC
Description:
The following boot-start or system-start driver(s) failed to load:
Avgldx64
Avgmfx64
discache
kl1
KLIF
spldr
Wanarpv6
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7026</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2012-03-10T00:50:15.598914300Z" />
<EventRecordID>80193</EventRecordID>
<Correlation />
<Execution ProcessID="420" ThreadID="424" />
<Channel>System</Channel>
<Computer>Owner-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">
Avgldx64
Avgmfx64
discache
kl1
KLIF
spldr
Wanarpv6</Data>
</EventData>
</Event>
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  #5  
Old March 10th, 2012, 03:00 AM
AnnMarie's Avatar
AnnMarie AnnMarie is offline
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No real help there I'm afraid. I would like to see your chkdsk log. You can view the log in Event Viewer. Hit the Windows key plus r and type:

eventvwr.msc

and ok. Click on Windows Logs > Application and look for wininit. Doubleclick to open and you should see the results. If so, please copy and paste them here.

Do you have both AVG and Kaspersky installed? If so, I can tell you that Kaspersky does not play well with others and it could be causing your problem. It may also have corrupted AVG.
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  #6  
Old March 10th, 2012, 03:05 AM
tclupp04 tclupp04 is offline
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Join Date: Mar 2012
Posts: 39
I will look into the anti viruses.. I had Kaspersky until it ran out of my free year. I then got AVG.. but I had it for atleast I'd say 2 months or so. I'll take a look, I'll get rid of Kaspersky since I do not really need it anymore.

I'll try and get that Chkdsk copied quickly.
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  #7  
Old March 10th, 2012, 03:09 AM
tclupp04 tclupp04 is offline
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Posts: 39
I found one Wininit - If there are more let me know. I quickly looked at the log and it doesn't appear to have anything that says something wrong with file system.

When I ran it on my own in CMD - CHKDSK it did it's thing and then said there was a problem etc with the file system. This means nothing to me, but maybe that helps you? Hehe. Thanks.

Here's the log:

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 3/6/2012 9:31:58 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Owner-PC
Description:


Checking file system on C:
The type of the file system is NTFS.


A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
203008 file records processed.

File verification completed.
446 large file records processed.

0 bad file records processed.

0 EA records processed.

44 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
261922 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
203008 file SDs/SIDs processed.

Cleaning up 793 unused index entries from index $SII of file 0x9.
Cleaning up 793 unused index entries from index $SDH of file 0x9.
Cleaning up 793 unused security descriptors.
Security descriptor verification completed.
29458 data files processed.

CHKDSK is verifying Usn Journal...
The remaining of an USN page at offset 0xfe850268 in file 0xe032
should be filled with zeros.
Repairing Usn Journal file record segment.
34277160 USN bytes processed.

Usn Journal verification completed.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Windows has made corrections to the file system.

312466431 KB total disk space.
119200568 KB in 171724 files.
113164 KB in 29459 indexes.
0 KB in bad sectors.
313795 KB in use by the system.
65536 KB occupied by the log file.
192838904 KB available on disk.

4096 bytes in each allocation unit.
78116607 total allocation units on disk.
48209726 allocation units available on disk.

Internal Info:
00 19 03 00 ea 11 03 00 68 bb 05 00 00 00 00 00 ........h.......
ae 67 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 .g..,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-03-07T03:31:58.000000000Z" />
<EventRecordID>15137</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Owner-PC</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.


A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
203008 file records processed.

File verification completed.
446 large file records processed.

0 bad file records processed.

0 EA records processed.

44 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
261922 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
203008 file SDs/SIDs processed.

Cleaning up 793 unused index entries from index $SII of file 0x9.
Cleaning up 793 unused index entries from index $SDH of file 0x9.
Cleaning up 793 unused security descriptors.
Security descriptor verification completed.
29458 data files processed.

CHKDSK is verifying Usn Journal...
The remaining of an USN page at offset 0xfe850268 in file 0xe032
should be filled with zeros.
Repairing Usn Journal file record segment.
34277160 USN bytes processed.

Usn Journal verification completed.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Windows has made corrections to the file system.

312466431 KB total disk space.
119200568 KB in 171724 files.
113164 KB in 29459 indexes.
0 KB in bad sectors.
313795 KB in use by the system.
65536 KB occupied by the log file.
192838904 KB available on disk.

4096 bytes in each allocation unit.
78116607 total allocation units on disk.
48209726 allocation units available on disk.

Internal Info:
00 19 03 00 ea 11 03 00 68 bb 05 00 00 00 00 00 ........h.......
ae 67 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 .g..,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>
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  #8  
Old March 10th, 2012, 03:22 AM
AnnMarie's Avatar
AnnMarie AnnMarie is offline
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That log was created on 6th March. Chkdsk ran but only completed stages 1 to 3. I may ask you to run it again but not yet.

What I would be inclined to do now is to uninstall both AVG and Kaspersky and see if that makes a difference. If not, it's no big deal to reinstall AVG although I suggest you wait until the issue is cleared up.

If you have a problem uninstalling either from Programs and Features, dedicated uninstallers can be found here and here. Just make sure you download the correct version for your OS (AVG).

Reboot when you have uninstalled both and tell me if Windows loads normally now.
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  #9  
Old March 10th, 2012, 03:33 AM
tclupp04 tclupp04 is offline
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Posts: 39
My god, you've gotta be kidding me.. it's fixed!

I never would of even thought the anti viruses were causing the problems.. Kinda confused why they were both installed for quite a while before something went wrong..

Thank you so much for all your help, you really seem like you know exactly what your doing. Can't thank you enough, your instructions were very clear and helpful.

I'll report back if it for some reason doesn't start in near future and starts doing the same thing, but currently it's running in normal mode!

Thank you, thank you! What a relief!
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  #10  
Old March 10th, 2012, 03:42 AM
AnnMarie's Avatar
AnnMarie AnnMarie is offline
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Quote:
Originally Posted by tclupp04 View Post
My god, you've gotta be kidding me.. it's fixed!

I never would of even thought the anti viruses were causing the problems.. Kinda confused why they were both installed for quite a while before something went wrong..
That's good news tclupp04 and you are welcome. Although two AV's may initially seem to co-exist peacefully, updates are constantly being downloaded and a conflict can occur at any time.
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  #11  
Old March 10th, 2012, 03:44 AM
tclupp04 tclupp04 is offline
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I will keep that in mind for next time. Guess it's a good idea if you change or switch to a different anti virus, it's important to get rid of the other one or you start pulling out your hair wondering what the heck is happening!
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  #12  
Old March 10th, 2012, 03:46 AM
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AnnMarie AnnMarie is offline
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Yep. You should be fine now.
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