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Search: Posts Made By: JIO22
Forum: Windows 7 May 24th, 2018, 08:32 PM
Replies: 12
Views: 1,431
Posted By JIO22
No probs for the follow up, it's always good to...

No probs for the follow up, it's always good to have it down here on what we done and what the solution was in the end. It may help others in the future who have a similar issue. It was weird how...
Forum: Windows 7 May 23rd, 2018, 11:32 PM
Replies: 12
Views: 1,431
Posted By JIO22
Hi all, Just wanted to update on progress. ...

Hi all,

Just wanted to update on progress.

After countless times of trying to reinstall drivers and software etc, having some operation of the keyboard and pretty much no operation of the...
Forum: Windows 7 May 23rd, 2018, 07:04 PM
Replies: 12
Views: 1,431
Posted By JIO22
Yes, I downloaded and installed from sony. Still...

Yes, I downloaded and installed from sony. Still not listed in device manager.

--------------------------------------------------------------------------

Today, being the first time in a week...
Forum: Windows 7 May 23rd, 2018, 06:59 PM
Replies: 12
Views: 1,431
Posted By JIO22
Yes I have tried the function keys but its not...

Yes I have tried the function keys but its not this. It isn't in device manager at all even after I install the drivers.
Forum: Windows 7 May 20th, 2018, 11:20 PM
Replies: 12
Views: 1,431
Posted By JIO22
Yeah thanks. I have uninstalled both and...

Yeah thanks.

I have uninstalled both and also removed the battery, the keyboard will work on occasions after this (as it is now) but not the mousepad. But as I say I'm having a problem to install...
Forum: Windows 7 May 20th, 2018, 09:22 PM
Replies: 12
Views: 1,431
Posted By JIO22
Hi, Yes I have, both externals do work...

Hi,

Yes I have, both externals do work without any issues.

Currently since restarting my laptop today the keyboard is back working, but for how long I am not sure, probably upon my next...
Forum: Windows 7 May 19th, 2018, 07:04 AM
Replies: 12
Views: 1,431
Posted By JIO22
Mousepad & Keyboard stopped working.

Hi all,

A week or 2 back my mousepad and keyboard on my Laptop all of a sudden stopped working. There were a couple of other odd things that also happened i.e AVG got turned off, couldn't load...
Forum: Malware Removal May 19th, 2018, 06:55 AM
Replies: 18
Views: 1,454
Posted By JIO22
Okay olgun, thanks for your help. I will...

Okay olgun, thanks for your help.

I will post there for some more help on this. I'm pleased that the laptop is clean so this is good, I assumed it should be but also at the same time thought it...
Forum: Malware Removal May 17th, 2018, 10:10 PM
Replies: 18
Views: 1,454
Posted By JIO22
Hi Olgun, The keyboard operation is...

Hi Olgun,

The keyboard operation is incredibly intermittent, each time I shutdown and restart the laptop it will stop working, then shutdown and restart it will be operating again. Although...
Forum: Malware Removal May 17th, 2018, 07:32 PM
Replies: 18
Views: 1,454
Posted By JIO22
Hi olgun, The eset scan finished and there...

Hi olgun,

The eset scan finished and there were no threats found, so no log file to save (no option for this). I have added a picture of what it said at the end so you can see:
...
Forum: Malware Removal May 17th, 2018, 05:01 PM
Replies: 18
Views: 1,454
Posted By JIO22
Hi olgun, I have now removed AVG, no...

Hi olgun,



I have now removed AVG, no security at all on system now. Please can you let me know when I can reinstall this, can I after this step is complete?
...
Forum: Malware Removal May 16th, 2018, 10:00 PM
Replies: 18
Views: 1,454
Posted By JIO22
The Malwarebytes Anti-Rootkit scan has finished,...

The Malwarebytes Anti-Rootkit scan has finished, the file name was different to your text for some reason, I have attached this file which I belive is the correct file you want to see:
...
Forum: Malware Removal May 16th, 2018, 09:36 PM
Replies: 18
Views: 1,454
Posted By JIO22
Hi Olgun, Thankyou for the instructions. ...

Hi Olgun,

Thankyou for the instructions.



I have uninstalled this from my laptop.

---------------------------------------------------------------
Forum: Malware Removal May 15th, 2018, 10:31 PM
Replies: 18
Views: 1,454
Posted By JIO22
Hi olgun, I have repeatedly tried to...

Hi olgun,

I have repeatedly tried to reinstall my mousepad/drivers, without any joy so far. The latest driver was from this link:

https://www.sony.co.uk/electronics/support/downloads/Z0005723...
Forum: Malware Removal May 15th, 2018, 08:17 PM
Replies: 18
Views: 1,454
Posted By JIO22
Hi olgun, I checked this and the...

Hi olgun,



I checked this and the windows firewall is already disabled. I double checked and it is off, so I have not had to change this.
...
Forum: Malware Removal May 13th, 2018, 10:12 PM
Replies: 18
Views: 1,454
Posted By JIO22
I have attached both reports for frst here: ...

I have attached both reports for frst here:

https://www.sendspace.com/filegroup/FCvWA9vyEOoataeZOPoGPA

Thankyou.
Forum: Malware Removal May 13th, 2018, 09:58 PM
Replies: 18
Views: 1,454
Posted By JIO22
Hi olgun, I have limited talk at the moment...

Hi olgun,

I have limited talk at the moment as keyboard not working. Here is mbam log from yesterday, if you need more recent please let me know.

<?xml version="1.0" encoding="UTF-16"?>
...
Forum: Malware Removal May 13th, 2018, 12:51 PM
Replies: 18
Views: 1,454
Posted By JIO22
Okay, thanks again olgun. p.s I've just came...

Okay, thanks again olgun.

p.s I've just came on here now since yesterday and the keyboard has stopped working again. Im using the ob screen keyboard to type.
Forum: Malware Removal May 12th, 2018, 03:52 PM
Replies: 18
Views: 1,454
Posted By JIO22
AVG turned off, Mousepad/Keyboard not working and general slow down of laptop.

Good Afternoon all,

I hope someone maybe able to help me out here.

My laptop has been running fine up untill around 2/3 days ago, my wife went to use the laptop but the mousepad or keyboard...
Forum: Windows 7 April 1st, 2018, 06:56 PM
Replies: 106
Views: 7,491
Posted By JIO22
Hi EmurryHara, I'm sorry I cannot help you...

Hi EmurryHara,

I'm sorry I cannot help you with this, I'm just one member of the community here that was seeking help with a different issue.

I will suggest that you create your own thread in...
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