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-   -   Black screen (https://www.cybertechhelp.com/forums/showthread.php?t=233799)

patsyscloud August 20th, 2019 05:58 PM

Black screen
 
Hello, I am having a problem with my tablet (Samsung 10") android. When I boot up it loads and instead of it going to desktop it goes black. But the date is there. When I play around with the buttons it finally comes on to desktop.I deleted a lot of pics thinking that that was causing the problem, I have over 4000 pics. Can you help?

Thankyou
Pat

Murf August 20th, 2019 08:55 PM

1. Press and hold the volume down and power button until the Android System Recovery screen appears.

2. Navigate using volume keys and select using the power key.

3. Select Wipe cache partition and allow to complete.

4. The device should automatically reboot, select the reboot option if it doesn’t.

In the vast majority of cases, this has addressed the black screen issue. This usually indicates an app is causing stability problems. If this is the case for you, begin troubleshooting apps by disabling or uninstalling them until the device works normally again.

renegade600 August 21st, 2019 09:44 AM

If the above does not work, please be specific as to which samsung tablet you have.

patsyscloud August 21st, 2019 04:04 PM

Thankyou I will try that. It did it again this morning. But it came on after I pressed the power button a couple of times.

Thankyou
Pat

patsyscloud August 21st, 2019 05:09 PM

Quote:

Originally Posted by renegade600 (Post 1305822)
If the above does not work, please be specific as to which samsung tablet you have.

It's a Samsung model SMT530NU, android 5.0.2, knox2.4

Thankyou

renegade600 August 21st, 2019 10:57 PM

Quote:

Originally Posted by patsyscloud (Post 1305830)
It's a Samsung model SMT530NU, android 5.0.2, knox2.4

Thankyou

thanks - that is a tab s4. surprised the android version has not updated. anyway, see if the following can be of help

https://thedroidguy.com/2019/08/how-...-death-1092149


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